Ratings & Reviews

Overall Rating

5(141 reviews)98.6% of customers recommend this property

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Resident Reviews

I love the apartment layout and the open green space along the canal. submitted by Beverly K. - |Recommended: YesI was amazed by the quick and helpful replies to S.O.S. calls I made after hours and on weekends They quickly assessed the problem and expertly changed out the equipment, and did so with a friendly manner though I'm sure it was the last thing they wanted to deal with after 5PM Friday or on a weekend. Thanks to management, also, for keeping extra replacement A C blowers and even hot water heaters on site
Really like this place submitted by Melvin D. - |Recommended: YesRecommend this place to any new residents ....
Its really awesomesubmitted by Aaditi A. - |Recommended: YesI would recommend this community, its having good ventilation airy its nice. I have checked the other communities near by Trails but with respect to maintenance support its awesome. It would have been better if Community could arrange children play area as they have given for Dogs.
response from property -Hello Aaditi, Thank you for taking the time to write a nice review about our community. We agree with you, the maintenance staff is awesome. We are delighted that you are enjoying your residency. Our community is relatively small and it would require a lot of space to have a playground area. There are public parks near the property and a recreation center that has lots of activities for residents of all ages. Check out their website. http://cityofirving.org/2802/Cimarron-Park-Rec-Center. Thank you again, Terri Sartor, Manager
It is awesome community to leave. The staff is very helpful and very prompt for service.submitted by Maneesh B. - |Recommended: YesIt is awesome community to leave. The staff is very helpful and very prompt for service.
Great place and amazing staff...submitted by Ajay D. - |Recommended: YesThis place feels like home and you won't find a similar apartment nearby. The maintenance is great and the leasing managers are very supportive whenever you need help. They go extra mile to help and support you when in need.
Awesome submitted by Edward P. - |Recommended: YesIt's quiet,friendly and the grounds are well kept and maintenance is terrific always there when you need them. And the front office staff is awesome and friendly.
response from property -Hi Ed, Thank you for the nice compliments! We are glad you and your family are enjoying your home at The Trails. Best regards, Terri Sartor, Business Manager
Great apartmentsubmitted by Yu L. - |Recommended: YesIt is a great apartment with an affordable rent.
response from property -Hello Yu, Thank you for the nice compliment! We are glad you are living with us at The Trails! Best regards, Terri Sartor, Business Manager
Good community and neighbourhoodsubmitted by Ghulam G. - |Recommended: YesGood community and nice management , quick response for any maintenance request. Only problem is school, if your kids are not school going, highly recommend . Only given 3 stars for overall because of school district , if thats not the concern for you consider it 5.
response from property -Hello Ghulam, Thank you for the nice review. Sincerely, Terri Sartor, Business Manager
Wonderful communitysubmitted by Venkatesh V. - |Recommended: Yesyes def
response from property -Thank you Venkatesh for the nice review. We are glad you are enjoying your home at The Trails. Best regards, Terri Sartor, Business Manager
Found a Happy Homesubmitted by Bridgette S. - |Recommended: YesWhen I first moved out on my own the first apartments I lived in for 5 years. With that being my first apartment, I moved out wanting to experience other locations. That was the worst decision ever. Since then I have just about moved every year either due to the location, the office staff or property practices, or just size of apartment for the price I was paying. I moved to Trails of Valley Ranch for my first 2 bedroom 2 bath, and I LOVE IT The office staff is pleasant when I do go in for packages or in other communication. The landscape is beautiful, and I love the walking trails in the area I do not hear my neighbors AT ALL unless they are outside and they have small children I feel the maintenance staff is responsive in a timely manner. The only think is I feel the buildings are older and do require a bit more attention. The only issue I have had is when it rains, the water sometimes comes in through the kitchen window. Not as much as before, but its livable just to have a nice office staff, and maintenance team. I am sort of a loner so for the most part I keep to myself, but I do see the flyers on my door of community events they try to have for the property, and it is just nice to have the option to attend. I live near the dog park and I was super worried at first, as I am ok with dogs, but not the best. I was worried about the possible dogs with out leashes, dog poop all over, etc. Over all, I have not experienced non of that, and I do see that the residents use the area, so it was a needed improvement to the community. I would of preferred that for improvements that impact certain resident should not reflect on my monthly payments. Example, those with pets should have been charged, and not all residents as property improvements since this is something I will never use. But over all, I have enjoyed my time here, and now I am going on my 3rd year
response from property -Hello Bridgette, Thank you for taking time to write a nice review. We are glad to hear you are loving it!. We will sent our maintenance technician to take a look at the kitchen window for you. Should you need anything else, let us know. Best regards, Terri Sartor, Business Manager
Older complex but oksubmitted by Sung H. - |Recommended: YesTrails is a relatively quiet and well-kept apartment complex. We've lived here for only 2 months now but we are satisfied with the overall value.
response from property -Thank you Sung for the nice review. We are delighted that you and your family are enjoying your stay at The Trails. Best regards, Terri Sartor, Business Manager
Goodsubmitted by Sidharath R. - |Recommended: YesRecommendable
Excellent submitted by Vivek C. - |Recommended: YesBeautiful area with a peaceful environment. So homely and never felt like an apartment.
response from property -Thank you very much Vivek! We are so happy to have you here and are glad you have chosen Trails of Valley Ranch as your home. -Desiree Dermody Assistant Manager
Friendly Community to Staysubmitted by Prathmesh K. - |Recommended: YesValley Ranch is a place to live in, where you won't face any problems. All in one place with 5 mins drive makes it more preferable place to live.
Excellent Communitysubmitted by Deepak D. - |Recommended: YesIts very Peaceful and Excellent maintenance.